RETURNS

At Pearson we strive to provide our customers with the best quality products, but if you’re not 100% satisfied with your purchase, you can easily make a return or exchange on your purchase. You have 28 days of receipt to return an item for a refund or exchange.

 

Returns

 

Returns are accepted online for purchases directly from our website. If you wish to return an item bought in our Sutton or Sheen stores, please contact us on sales@pearsoncycles.co.uk to arrange. To make a domestic return from an online order, please complete this return form. If you are returning an item from overseas, please complete this return form. Once complete, please enclose the form in your return package. When returning items please ensure the product is well packaged and protected from damage in transit. All returns will be processed within 7 working days.

 

Exchange

 

If you would like to make an exchange on your purchase, please return the item with the relevent sections filled out within the return form. We accept returns for like-for-like products, i.e. different size or colour, as well as for different products (subject to availability). Once complete, please enclose the form in your return package. When returning items please ensure the product is well packaged and protected from damage in transit. All exchanges will be processed within 7 working days of receipt (subject to availability of exchange products).

 

Faulty Goods

 

All items sold on our website come with warranty. If you are experiencing any problems with products bought from Pearson Cycles please do not hesitate to contact us on sales@pearsoncycles.co.uk or 0208 642 2095.

 

Return address

 

Please post the return/exchange package to the following address:

 

FREEPOST PEARSON CYCLES

126 High Street

Sutton, Surrey.

SM1 1LU.