RETURNS

Pearson Cycles Returns Policy

 

At Pearson we strive to provide our customers with the best quality products, but if you’re not 100% satisfied with your purchase, you can easily make a return or exchange on your purchase.

You have 30 days of receipt to return an item for a refund or exchange.

Returns

Returns are accepted online for purchases directly from our website. If you wish to return an item bought in our Sutton or Sheen stores, please contact us on sales@pearsoncycles.co.uk to arrange that.

To make a return please fill in the Return Form to let us know which products you will be returning, it can be found here. Once complete, please enclose the form in your return package. When returning items please ensure the product is well packaged and protected from damage in transit.

All returns will be processed within 5 working days.

Exchange

If you would like to make an exchange on your purchase, please return the item to Pearson Cycles with the Return Form. We accept returns for like-for-like products, i.e. different size or colour, as well as for different products (subject to availability).

To make an exchange in the Return Form to let us know which products you will be returning and what would you like to exchange them for. The form can be found on the back of your packing slip. Once complete, please enclose the form in your return package. When returning items please ensure the product is well packaged and protected from damage in transit.

All exchanges will be processed within 5 working days of receipt (subject to availability of exchange products).

Faulty Goods

All items sold on our website come with warranty. If you are experiencing any problems with products bought from Pearson Cycles please do not hesitate to contact us on sales@pearsoncycles.co.uk or 020 8642 2095.

Return Address

Please post the return/exchange package back to the following address:

 

FREE POST PEARSON CYCLES
 
Pearson Cycles
 
126 High Street
 
SUTTON, SM1 1LU